I hope so, I think is the answer.
Certainly going paperless can often be an advantage, but it can also not necessarily change much. If you're just transferring what was on paper onto a screen, and you're still having to pull the data, and you still have to figure out how to get that information, it doesn't necessarily change anything, but if they are making things more efficient, if you can track where your shipments are going, that does make a huge difference.
A lot of small businesses don't mind the rules or the processes. It's understanding how they are supposed to abide by them that's the problem. When they don't get that information, or if they don't have information coming back to them that allows them to track where their shipments are, for example, it becomes very stressful. If that allows that sort of communication to happen more in real time, yes, it would definitely be an improvement.