Thank you, Chair, and thank you to all the witnesses here this morning. It has been great testimony.
Once again, I would just start out by saying that this is a study to study the impacts that ArriveCAN has had and would have had on Canada. I think all of these questions are really good.
I'm going to stick to the business side of things, Madam Chair. I have to tell you, am I ever looking forward to October 1 coming. I wish it had been October 1, 2021, because I would have had a few thousand fewer inquiries coming in to my office, but I am looking forward to October 1.
To Mr. Maloney's point in his line of questioning to Mr. Lovegrove, I think we've got to go back to.... When October 1 comes, is that going to magically fix everything? Well, let's talk about the privacy issues and the fines that ArriveCAN had. Let's talk about the glitches, the quarantines because of the glitches, and the access to self-service.
I say all that, Madam Chair, because the business and the contracts that have been lost will never, ever come back. We will never, ever see those again. When it's gone, it's gone forever. When the relationships that the likes of Mr. Lovegrove and so many other hundreds of businesses across Essex-Windsor.... When those contracts are gone, they are gone for good, so it's had major impacts on our region specifically.
Through you, Madam Chair, to Mr. Lovegrove, it's my understanding that in a business such as yours, Zoom is not an option. You're not going to sell a few million dollars' worth of goods to stamp out incredibly important auto parts without.... If I was your customer, I certainly wouldn't use Zoom or video to say, “Yes, that pretty much meets the spec.” You have to taste it, feel it, see it. You have to be in the room with it, and usually that's only a one- or two-hour deal.
I know that you mentioned a lot of business was lost. Mr. Lovegrove, can you tell me, generally speaking, how much business or potential business you've lost in contracts and what the industry locally in Windsor-Essex has seen?