Thank you, Madam Chair, and thank you to all of the witnesses here today.
For everyone's clarification, this is a study on the impact of ArriveCAN on Canada. It's not on what it would look like going forward but on what the impact on Canadian businesses, families and workers has been. That's what this study is all about. I'm going to stick to that line of questioning.
I have to say that I'm really proud to be sitting here surrounded by the MPs for Niagara and Sarnia, who represent incredibly busy border crossings, and by their neighbour. That MP and I are right by the busiest international border crossing in North America, in Windsor.
To Mr. Bachrach's statement about those who have called to scrap the app, well, I'm guilty as charged. My office was absolutely inundated with phone calls from businesses, from folks trying to get across, from nurses and from doctors who had glitches and had to spend time in quarantine for literally no reason other than the app had failed. If it meant fighting for people to have some normalcy in their life, then I'm proud to have done that.
My first question is for Mr. Boudreau and Ms. Pasher.
Last week at committee, we heard from the CBSA union. They said the app completely slowed down people crossing at the border. Would each of you please give us some background on that?
Before that—I'll probably have time for only two questions—I think it's important for me to note one more time, just so you both know, a story I told last week. Long story short, a business came in with four folks on a private plane. They sat on the apron in Windsor for two and a half hours because one of the four had a glitch in their app, not through their own fault. They stayed on the plane, then left and took their business with them.
I would love to hear from both witnesses about why they believe this app will actually help.