It's not that they are not accessible. It's just that 98% of the clients we represent are small businesses.
Since we represent small companies, we are sometimes left behind a little. In addition, when we work with programs with different suppliers, it can be complicated because our organization is multisectoral. When trade commissioners who specialize in one area show up, they have difficulty serving us.
It might take someone on the inside who would act as a kind of “dispatcher” for all sectors. That would help us a lot. They must also accept all their clients. We don't necessarily need full-time attention, but we do need services to be provided to small business, not just big business.