Speaking on the legal aid side, on the certificate and duty counsel program, I don't think you'd find much inefficiency. You certainly wouldn't find much overbilling.
We are very careful to constantly be monitoring the amount of money that we pay to lawyers in general and to specific lawyers. We have a full-time investigator on staff, and we have a number of mechanisms that automatically trigger an investigation of a lawyer's accounts. For example, while we have recently implemented a very sophisticated computer method of paying the accounts and lawyers can submit those accounts electronically through the Internet, that system has a number of complicated checks and balances to make sure that only what is properly payable is in fact paid.
In addition, the system randomly selects about 5% of the accounts for a further detailed audit. If there are any questions arising from that detailed audit, then our full-time investigator steps in to make sure there aren't any improprieties. Every year, we do find some people who have perhaps been a little energetic or more energetic, and we take steps to recover those funds. As the lawyers who work on legal aid generally tend to do quite a bit of it, we are very successful in our cost-recovery programs. We are constantly monitoring the cost per case, the cost per certificate, and the funds being paid to the lawyers, and we are confident that area of the business is well under control.
On the administrative side, Legal Aid Ontario has a favourable ratio of administrative costs of just about 10%, which compares favourably with other similar programs in the country and other legal aid programs in the country.
We have a very diligent provincial oversight, and internally we are constantly reviewing our expenses to see if we can reduce our budgets, which is something we have had to do. That is, in fact, the only way in which we have been able to maintain service levels, notwithstanding that over the past few years we have had no increase in our base funding since 1999.