We can do a cost per case, but averages are very misleading. We do a sorting or analysis of our caseload, and we categorize them by level of complexity. We have low, moderate, high, and what we call mega-cases. A low case, for example, is a simple possession case. It doesn't take too much time and is done relatively inexpensively.
On the agent side, we have benchmarks that we have developed over the years, which tell us how much time an average case of that nature should take. If an agent takes more time than the benchmark, we contact the agent and say, “Is there a problem here? You're taking more time than normal.” If they're spending too little time, we also contact them and say, “Are you spending enough time? We want to make sure we're getting a quality product here.” So we use that on that side.
With respect to the work we do, as Mr. Dolhai pointed out, we do the more complex files. We keep those for ourselves. It's very hard to come up with an average cost of those cases, because they differ so much in the requirements they have. Some of them will have teams of four or five lawyers working full-time for a period of time. As you can well understand, that would skew any figure if you were to add that into the mix with a simple possession case, which takes a couple of hours.