Clearly, in the case of Bell Canada v. Canadian Telephone Employees Association, the Supreme Court of Canada stated that
The Tribunal is not involved in crafting policy, nor does it undertake its own independent investigations of complaints: the investigative and policy-making functions have deliberately been assigned by the legislature to a different body, the Commission.
So I see there appears to be a disconnect. On the one hand the commission investigates the complaint, but when the complaint goes before the tribunal, from what you've said, the commission is not a party to it. It may be, and you have been in one case, but that's it. That, to me, appears to be a disconnect.