I would like to clarify something when it comes to zero tolerance. I think zero tolerance is necessary in long-term care facilities, hospitals and institutions. Zero tolerance is necessary in those places.
However, in the case of people abused by their close relatives, I think we should have a harm-reduction approach. At times, that family member represents the only relationship they have in their lives.
We want to let people know that abuse is not going to be tolerated, but it's also within a continuum.