Well, I can say that the police reports are the first point of contact. Nova Scotia is a police charge jurisdiction, but I know that in other jurisdictions, such as B.C., the crowns handle it. New Brunswick is the same.
But no matter what, the police are the first point of contact. In my experience at least, they are always the first to recommend and hand over the victim services numbers, the numbers to call, and to explain the process to any victims they come across. The first point of contact is the police.
On the major crimes, it has been my experience that the police remain that point of contact until the file is actually turned over to the crown. If it's a crown charge area, they work together, and eventually the two will meet the families and so forth. That's in the higher-end crimes.
At the lower end, and I don't mean to break it up that way, but with assault causing bodily harm, we kind of run those through. This is where you are going to run into this kind of problem. Once again, the police are the first point of contact, from victim services right through to a victim impact statement. All those things are given as information first-hand, and then when the crown turns it over, it's usually right in our crown sheets. So the crowns are already informed that some of these things are already done, along with information on how to get a hold of them normally.