Great. Thank you for the question.
You're absolutely correct. It's a combination of different factors that come together. As we talk a little about community policing, we understand that it requires the education of the public, the intervention, our being able to step in at critical times when a crisis is building. It also requires us to ensure there's a strong deterrent. When I talk about our particular campaign against bus operator assaults or public transit assaults, I talk about a 10-step plan that we have to be able to go after and make sure that we try to hit this from all different angles, because each one impacts a different crowd as well.
One of them might be the “Don't Touch the Operator” campaign. A second public awareness campaign might be “see something, say something”. We have a campaign where we try to engage the bystanders, the people who are riding the bus, to protect their driver as well. So we try to engage people at different levels.
When we talk about intervention, the cameras are a great tool for us to be able to provide that level of intervention. In addition, we train our operators to show them how to de-escalate situations, because throughout my 28 years of policing experience, my tongue has always been my best tool in being able to de-escalate situations. We train them in that. On the other side, we train our officers now to be able to get proactive. When we have someone threatening a bus operator, those are some indicators that may lead to an assault. As a result we need to be able to take those threats very seriously, and we'll follow up with those individuals and ensure they understand what they're doing is inappropriate in the environment they're acting out in, and ensure they don't take that next step of physically confronting a bus operator.