I think we need to be supplying more frequent support and care for folks. They get into the justice system, and anything they have to go through is not well understood by them or followed. With the work we're doing here—we do a lot of work, because the intensity of justice is quite high for us.... So it's frequency of contact—and this takes lots of people—and contact of shorter duration, because our folks have memory problems. They have problems directing their own thinking, so they need somebody to bounce stuff off. That go-to person will then be the person, if they're available.... That is what we do in our agency. We have a lot of ability to flex; they can come to us quickly and easily.
On March 25th, 2015. See this statement in context.