We are a small organization relatively speaking, with modest resources, so we can't necessarily deal with individual complaints. We do have a 24-hour, seven-day-a-week hotline, which is how we record a lot of our data, together with reaching out to police forces across the country when we prepare the audit.
When someone brings something to our attention, we advise them if it's a serious matter to take it to the police. We have to trust them to do it. If there is something that is sufficiently egregious and serious—usually it's an act of vandalism—we take it upon ourselves to notify the local police force and to press them and say, “What are you doing about it?” This also touches upon the point I made earlier about the need for our police forces to have hate crimes units, if the cities are large enough, or at least have hate crime strategies and properly trained officers.