Could I add to that?
Because I have a very low level of experience of working in an office with human rights complaints, what typically happened in the Yukon was that a phone call would come in and the receptionist started doing triage and screening. It might get to an investigator but if it wasn't on the list of prohibited grounds it got logged as a call but it didn't get analyzed, so we don't have that data. We would like to have it but that's the way the human rights system....
Because I have very low level experience and they have a high level of experience, I even know what it's like to answer the phone.