Legal aid is always going to have limited resources. There always has been and always will be a limited amount of money that the state is prepared to spend on the poor. That's the root of the problem.
With these partnering arrangements, we're trying to leverage the enormous resources that are already out there in the community—services and agencies that have significant financial and human resources, that have an identity of interest—with legal aid plans, because ultimately we're trying to address issues of poverty. If you can do that, you can magnify the impact of legal aid enormously. It's a little bit of work and it's a very different way of delivering legal aid, and a very different way for lawyers to think about what they do than has traditionally been the case. That's part of the solution.
Again, part of it is to recognize that what you want to achieve is early intervention. You want to get as far upstream as you possibly can. A lot of that can be achieved through early-stage information and assistance mechanisms that can be provided, not only by legal aid. Don't forget that across the country there has been, for the last 40 years, a network of public legal education associations, the primary mandate of which is to provide legal information. It used to be about the law and how the justice system works. They're evolving, as well, to provide information that's solution-oriented to help people address their problems.
To address the other part of your question, for the 67% who experience problems—at various levels of complexity, I admit—who haven't a clue about the legal implications, and for the smaller percentages who didn't recognize the seriousness of the problem at all, didn't know where to go for help, had really no idea what sort of help they might need, the legal information and early assistance self-help dimensions of legal aid are probably the direction to go in.