It's a surprisingly common story. It's not just one person. I've heard it a lot. Part of the issue is that people are desperately seeking help and they don't know, nor should they have to know, that when they get a letter saying, “You have no further avenue for appeal,” that maybe sometimes if they call the office and get the right person, they might get a “yes”. It does happen occasionally, but that's not a functional rule-of-law system. They need to know that it's accessible from the outset and proper guidelines need to be in place to allow for that.
On February 2nd, 2017. See this statement in context.