Yes, I think very much to the credit of the private bar, there are a number of examples of weekly or biweekly legal clinics that are held in church basements and so on, that do try to provide that kind of information.
A good example of having something like that institutionalized is with Legal Aid Ontario. There's a major division of Legal Aid Ontario called Community Legal Education Ontario, or CLEO. They focus on providing people, through a variety of mechanisms—electronic means are becoming much more popular—with not only legal information but also interactive sources of dispute resolution and problem solving so that people can begin to resolve their own problems, take some steps, know where to go for help, and at least start the process before the situation is desperate.
The example I mentioned briefly before, MyLawBC, is somewhat similar. It seems to me that an important role for legal aid plans, as we call them in Canada, ought to be to provide that kind of continuum of service so they can begin to help people early on and help as many people as possible.