Thank you, Mr. Chairman.
Thank you to both of our witnesses today for testifying here at committee. I appreciate that very much.
Mr. Benton, you made a comment in your presentation that service was “unfriendly” and “unaccessible”. You made a broad swipe and said that it was probably because lawyers were doing the work or it was run by lawyers. I think Mr. McKinnon, Mr. Boissonnault, and I were the only ones not offended.
Can you comment on that a little further? Is there a systemic problem around why you find it unfriendly and unaccessible that needs to be addressed within the system?