As I was saying, it's really on a case-by-case basis. We try to work from a very flexible and anti-oppressive standpoint. I think that's important. We obviously talk a lot about what I was saying, which is the holistic approach to service provision, whereby access to justice and other services are taken together so the person can present their best case in front of the Immigration and Refugee Board.
Obviously, we try to maintain a certain professional distance, but also to flatten some of the hierarchies. Establishing that relationship of trust is very good.