I think that's probably more of a myth than a reality these days in England and Wales. We have a very diverse population. I wouldn't say that the population doing jury service is necessarily the classic, “stiff upper lip” British member of the public. Jurors are increasingly requesting information, support, and so on, and I think that's a very good indication that they're not willing simply to be passive participants in the process anymore.
I'll just say one thing. You raised the issue of support for staff, and I would say that a growing issue here is the well-being of and support for judges in our crown courts who are now dealing with, as they would describe it, “a daily diet of sex cases”, and that is becoming quite troubling for them as well.
I speak to them at the Judicial College about juries on a regular basis, and when I raise the issue of the Samaritans for jurors, a number of judges have asked if they could have a helpline for judges as well. The judiciary is looking into that.