That's a really interesting issue. Within the U.K. there is a perception that the Samaritans are the people you call if you're feeling suicidal. Over the years, brochures for jurors were put in the jury lounges that said that if you want to talk to someone, call the Samaritans. It is true, the Samaritans are not just there for people who are suicidal, but that is the public perception.
First of all, my research showed that most jurors were not aware of those brochures. They're left in the jury lounge. Jurors don't pick them up. They don't read them. Even if they're told about them, they would be reluctant to call the Samaritans because they think they would be wasting the Samaritans' time to talk about the stresses they've had of serving on a jury. The change that's required is simply a name change. What the research found is that if the exact same service by the Samaritans were simply called “Juror Helpline”, a much larger proportion of people would be willing to call it.
We'll be working on that in future, I think, but what we've tried to do in the meantime with the new jury notice is to make it very clear to jurors that the Samaritans are there for everyone, for whatever they want to talk about, no matter how small the issue might be. We've also given them information about the fact that everyone in the U.K. who can do jury service can also seek free counselling via the National Health Service, and most jurors didn't know that.