Good afternoon and thank you for your question.
At BCLC, we call it player health. We distinguish that from responsible gambling. We put a lot of effort into making sure that players get the information and support at the right time and for the right people, acknowledging that not all players are the same. There's a continuum of risk from none to low to high. We have services and initiatives associated with where people are.
To start out, we want everyone to have basic gambling literacy. It's like the manual when you buy a car. How does this thing operate? Know the risks. What are the odds of winning? Know that there are resources available.
It's easy to get caught up in gambling. Some people find themselves getting a little bit more involved. That's when we get into nudges—tools online and for our slots. There are services with the GameSense advisers to help people increase their self-awareness and stay within time and money limits that are appropriate for them.
At the far end of the continuum, unfortunately, we have some people for whom it's not about information anymore. It's about taking a break. That's when we have the voluntary self-exclusion. They can take short breaks. We work very closely with the provincial government to link our customers to the wide range of services, including free counselling and helpline services.
It's like a holistic public health approach to our players.