Perfect.
I can definitely speak to that. What has been compounded throughout the pandemic is the isolation that older adults face. Some older adults are connected to more resources than others. We definitely see that older adults who are less connected are more likely to become targets of scams and fraud.
As mentioned, I work as a registered nurse. I work in a community setting. Some of the older adults I support don't have phones. They don't have access to technology. They may or may not have family supports. They are a little bit more at risk. Thankfully, I'm able to connect with them and my team is able to connect with them when they come across concerning information.
We do provide health education. Obviously, prior to COVID we were able to do group education sessions in 55-plus buildings and in areas where seniors groups congregated. That has changed as well. We cannot have group settings. We cannot have those information sessions. Our ability to connect to older adults with that information and that education has also been limited by the pandemic and by COVID. There are many, many things that have an impact.