Now I'd like to go back to economic problems.
I heard what you said on the subject. If my understanding is correct, you said that, based on your experience, older adults are less capable than the average person of completing forms, in particular. You said there are always two or three steps to complete, at the federal, provincial and, often, municipal levels.
Isn't there an organizational problem involved in assisting seniors whose situation is different from that of the average population?
Am I mistaken in saying that?