Thank you for your question.
We became aware of a very significant problem, which was that people felt very isolated. One of the reasons for this was that there was a temporary pause in home care while health instructions were sorted out. Unfortunately, that temporary pause became very long.
Three-quarters of the people who were receiving care, the majority of them, got worse, because they didn't get the care they needed and because some of the basic things they couldn't do themselves weren't done.
We indirectly witnessed what can be called organizational abuse. Because people were not cared for and their care was stopped, the health of some of them deteriorated, both emotionally and physically.