Thank you, Madam Chair.
Only 6% of calls come from people in long-term care or institutionalized care in general. We're not sure if that's because they are fewer issues that come with those who are in long-term care residences or if it's because we don't have the means to reach them sufficiently.
In terms of your question about whether they have enough time, no, I've heard during those sessions that they should normally receive about four hours, but I'm hearing that in assisted care there is less than one hour per week. Generally in long-term care homes, it is significantly less than that. It's two to three hours at best. I agree that there should be more staff. I believe money has been earmarked to assist with training new staff and to help with that.
The issue we have, when we hear about seniors reporting abuse, is that family members are afraid to report it. They are afraid of repercussions. Again, it would be helpful to have either mediators or more whistle-blower protection in those instances, as suggested by Graham Webb.