The recommendation in our report is more around the process of making complaints for victims, which is very complex. They first have to complain to the agency that they are having an issue with. Then, if they're not satisfied with the response they receive, they can come to our office, for example. A lot of times, victims are discouraged from making complaints in the first place. The processes are overwhelming. There's a lot of paperwork to be completed.
So the idea around that recommendation was to have one office where it's very clear that victims of crime can make a complaint and try to have it resolved, just to make the system more trauma-informed and sensitive to people. It's asking a lot to file a complaint and go through those processes and wait those out.
With regard to the SMRC, I know they're doing good work to support survivors. We direct military sexual trauma victims there if they contact our office. I do understand that there's some hesitation, because they report to the chain of command. I think the SMRC does a lot of really good work when it comes to counselling and support and things like that. That's a very important service. But when we're talking about complaints about bigger systems like that, there needs to be an outside office that can take those and review those independently.