We've had students who had the same situation. They were just told it's another person's jurisdiction. These are things that last for months. By the time they're told to go and meet with the right person, it's apparently too late to deal with that incident.
It's very similar to what we're hearing on campuses across the country, where Jewish students feel unsafe. When they try to use university support and try to use university staff to support them, they're not helped at all and they're pointed in the wrong direction multiple times.