We're talking about social media platforms specifically, and what we're also talking about is what action they take when users report hate to them and that hate is banned under their rules.
What we found was that when you report to them, you hold out your hand asking for help. We hold out our hands asking for justice under the rules that are our responsibilities as users; I'm sure you're a responsible man, and therefore you abide by all the rules of these platforms and don't post hate content. We feel those rules and responsibilities are a reciprocal right that we expect others to abide by too, and that we expect the platform that owns them to enforce. We find that 89% of the time, even when hate is reported to them, they take no action.
This is not about technology; this is about the will to act. If they want to get that up to 100%, invest in trust and safety, invest in content moderation and invest in rule enforcement, or tell us the truth: You don't care. However, either way, we're either being gaslit or they are chronically underspending on rules that they claim they want to enforce.