Thank you for the question.
I do think it is concerning that the position has been vacant for this period of time. It's really an important position to ensure that victims feel that there is someone in the federal system who is there to hear their concerns. As Aline said, it becomes an issue that stresses victims out further. They understand that the office has staff, but when the position is vacant there isn't somebody to actually oversee those complaints that are coming in, to perhaps make recommendations or to start systemic reviews to look at those emerging issues that are coming forward. It's frustrating not only for victims and survivors but for service providers as well, who are dealing with clients who need to make complaints sometimes.
We understand these processes take time. We're hopeful that the process is moving forward to having someone appointed soon.