Unfortunately, I don't know the former ombudsman personally. I haven't had dealings with her in relation to the association. I could speak generally, perhaps, about my thoughts on that office.
It needs to be properly funded, first of all. It needs to be effective. If you're going to expand the rights of victims in the bill of rights, there needs to be a corresponding expansion and agency with that office. It's lovely to write all these wonderful things, but if it's not being seen in action and if it's not being experienced by victims, it's rhetoric.