I would recommend that the victims, in their impact statements, be allowed to say exactly what they want to say. It shouldn't be scrutinized and looked over, hacked, whacked and redacted. You're the victim. If you need to say something, you should be allowed to say it.
I do believe that all victims should have the choice of whether they want to face their offender or not. The parole board should really start limiting the number of people that offenders are allowed to have support them. It's about the crime and the rehabilitation; it's not a popularity contest.