The Office of the Federal Ombudsman for Victims of Crime does not have a lot of employees, as compared to the Office of the Correctional Investigator. Its staff would need to be expanded so that it can fulfil its mandate and reach everyone.
Particular attention also needs to be paid to the question of language. There would need to be enough bilingual personnel, and francophones who contact the Office of the Ombudsman would need to be able to get speedy access to someone who speaks French.