I would say that the clients we work with rarely understood their rights beforehand. One of our roles is to educate them and help them better understand their rights. Often, they have heard of crime victims compensation. When they come to us, they think they may be able to apply for compensation, but they don't know what that means or how the program works. In those cases, we guide them through the process.
On October 17th, 2022. See this statement in context.