Thank you very much.
I'll just jump in very quickly and say that training is available through the Parole Board for their regional communications officers and in the CSC for the victim services officers. That helps to ensure consistency in services.
Also, the complaints process that is set up through the various agencies is a way to ensure that, if these services are not provided in a way that a victim feels is appropriate or respects the rights, there is that opportunity to raise that complaint and concern.
I'll turn to my colleague, Kirstan.