I can answer that.
Just to address a few parts of your question, it's really important to us to treat victims of crime, their survivors and their families with courtesy, compassion and respect and to make sure that throughout the criminal justice process and throughout an offender's sentence they have an opportunity for information and to participate in the process. There are a few ways we do that.
We engage with victims through a comprehensive outreach strategy that we put in place a few years ago. That includes outreach to indigenous, Black and other racialized communities, to be able to reach them and make them aware of our services.
Part of getting them to register for information is making them aware of what's available, in addition to the work we do with provinces and territories to reduce any gaps or to streamline any offerings with those provinces and territories. There are some examples of that in British Columbia. For example, when folks apply for victims services, on that form, they have an opportunity to tick a box to also be engaged by the Correctional Service of Canada, so that there's one less step there for them to receive our services as well.
Secondly, I would say that we have regional victim advisory committees in five regions across Canada. These are victims who sit on these committees, in addition to management and others, and they do help us provide and seek advice and get their involvement in the process throughout.
Thirdly, we get ongoing feedback from victims through our victim services officers, who are trained through a trauma-based approach. Our parole officers also receive training on victims so that there's greater alignment.
We also get that feedback through our complaint mechanism. We do have very few complaints that come in through that process; I think last year there were 10 out of 40,000 contacts. The program is doing quite well in terms of receiving that ongoing feedback, but there's always more work to do.
We are also embarking on survey of victims with the Parole Board of Canada to further analyze our services and see if there are additional gaps or things that we can do for victims, both to be able to reach them and to ensure they have what they need to participate in the process.