I think it's a combination of a few different things. I'm sure my colleague would echo the sentiments.
When we've talked to people who work as paramedics in the region of Peel and have asked them exactly this question, they've told us a few things.
First, the violence they are experiencing is so widespread that it fades into the background as another chronic stressor, particularly when we're talking about abusive comments. They tell me that for the people who are perpetrating these acts of verbal abuse, very often there are no consequences. It becomes perceived as being unpreventable.
If we take this series of things—widespread and chronic, without consequence, being perceived as unpreventable—to its logical conclusion, this expectancy for people to be able to just brush it off and move on from acts of violence as is necessary to function in the work just becomes part of the job. That's what we see empirically. I'm sure my colleague would echo some of these sentiments.