Gladly.
We implemented a new reporting process. This is embedded in our electronic patient care record. After every 911 call, our members are prompted to fill it out if they experienced violence. That's the tip of the iceberg. This took a lot of time, and it took a lot of blood, sweat and tears behind the scenes to convince people, one person at a time, and—most importantly—to show them that, when they do file reports, they are taken seriously.
These are actioned by our leadership team in a trauma-informed way. In many cases, they have led to criminal charges where the threshold of criminality is met.