Veterans can choose to go and see whomever they want. However, their treatments won't be reimbursed by Veterans Affairs Canada if they aren't part of the protocol that we apply.
That's an unfortunate situation for your client. We've never heard about that. This is the kind of situation that can occur, I imagine. It may involve people who are replacing others, but the fact remains that it's unacceptable. The fact that a client who was supposed to see a person experienced in the field of PTSD winds up with someone inexperienced in the area should immediately be brought to our attention. That is indeed unacceptable.