The people we meet have been discharged from the Canadian Armed Forces. The Department of National Defence has taken charge of a part of their lives, with emotional consequences. When they are discharged from the armed forces, they become part of our clientele.
I think the approach is very humane. The work that is done very closely with the peer counsellors and health professionals consists in trying to restore their dignity and a sense of belonging to a community. One of the objectives moreover is to be able to do everything to help them find their place in society. The follow-up that we do includes clinical follow-up, for which the clinicians are responsible. However, we also do follow-up with these people and their family through surveys and individual meetings. We have a way of taking the pulse to see if they are satisfied. We have a whole quality control system for finding indicators that give us a faithful representation of a certain degree of success. This system is obviously evolving.