I thought it was seven minutes, but okay; thank you, Mr. Chairman, for your generosity.
Through you, Mr. Chairman, I was intrigued by your final comments with regard to this innovative project and the January 1 date. Since that date, the forces have begun referring to the board any unresolved grievances that reach the final authority level.
First, could you tell us the genesis for this approach and how this new approach will be measured? Who's going to measure it? Is it going to be the board? Is it going to be outside?
Next, could you tell me what you see as the benefits of this new approach and what the timeframe is in terms of the evaluation?
Finally, are there any examples you could give us as to what is now coming to you that may not have been referred to you in the past?