The unit that makes the decision here in Ottawa does so based on a bunch of reports. The commanding officer normally has his or her piece to say, and that will be factored in. I think the processes are there. The system has enough wrenches and screwdrivers to make this work. There is, however, a bit of an antiquated paradigm driving the decision-making process. I've seen the decision-making process occur, and I would not change the process. I would change the filters through which people read the files. As I said earlier, when you read a file that says the person can no longer serve in the armoured corps, it's very clear to me, and I interpret this as, what else can this military person do? However, for some reason, the people in those spots interpret the file in a very different way.
The system exists. The commanding officer has his or her say, “yes” or “yes to all”, but unfortunately there's a piece of culture missing.