This problem is an international one and it is a Canadian one, which is to say that if you were to go to any out-patient mental health care setting in Canada and ask, what treatments are you providing, how well are you providing them, what outcomes are you seeing, and how do those outcomes compare to the guy next door, the answer you would get is the blankest of stares.
This is a problem we're facing, and it's a problem the nation is facing, in terms of understanding what it is delivering and what kind of outcome it's seeing.
We face these same challenges. If this were an easy problem, we would have fixed it long ago and my life would be a lot easier. I'd be happily analyzing all this wonderful data, as opposed to trying to build the kind of system we need to answer these questions. Specifically, what we need are systems that capture in detail the exact content of care, in particular the exact content of the psychotherapy, and then what the outcomes are.
If you're looking at cardiac disease, you can count how many days people stayed in the hospital. You can count whether they had a second heart attack within a year. You can count whether they died or they didn't die, and all these sorts of things, relatively easily, and those are clear markers of quality of care. It is much more difficult in mental health.
We have three initiatives in the CF. The first is that the mental health survey will provide us with important insight into some of these questions. We'll be asking people in a very careful way if they were satisfied with the care. We'll be asking people who know if they had a mental disorder or not. We'll know whether they sought care or not. That reflects on the quality of our institutions. We'll be looking at if they did seek care, how are they functioning now. How much better has that care gotten them, and we'll be asking them the perceived value of that care.
That survey will get at a bunch of other things that will help us understand how the quality of our care compares to what we aspire to.
The second thing we are doing is reinforcing our health information system in ways that will make it much more functional in terms of understanding mental health care.
Then the last initiative is institutional, what's called a mental health outcomes management system. This is a computerized system whereby patients complete a questionnaire on their symptoms at each visit, on their well-being and on their functioning. The computer compares this against the expected treatment response of similar people and it informs the clinician that this person is or is not making expected progress. Where it finds that the person is not making expected progress, it provides feedback to the person about things they could do to perhaps better help the person.
Those are the three primary initiatives we're working on.