Prior to 2008, services were delivered at each base, but I would say mainly on an ad hoc basis. Each base commander assigned the resources that he had available to him, and the programs that we had were much more limited than they are today. As we saw more and more serious casualties come back from Afghanistan, it became clear that a more consolidated approach had to be taken.
That is when the joint personnel support unit was launched. Since that time, a number of programs have been created: such things as the ability to reimburse people to modify their homes or modify their vehicles; the creation of the joint personnel support unit, whereby now all of the services are available in a one-stop shop concept such that the individual can walk into one unit and see either, as Colonel Mann mentioned, the family liaison officer or see Veterans Affairs Canada or the financial counsellor. All these services are now available. As the person arrives at the reception desk, the clerk there listens to their issues and points them in the right direction to get the services they need.