Well, I think the history I have with Veterans Affairs allows me to quickly understand what happens from the point of release through the transition period. I did spend about 10 years with the Department of National Defence prior to joining Veterans Affairs, so I'm familiar with the chain of command and basically with how things work.
Also, I have private sector experience. Someone asked the other day what that brings to the table. I think it brings a sense of urgency to the table. In the private sector—God love them—they are the first early adopters of new technology and new ways of doing things. I think there's a lot we can learn. I know that things and goals are different, but I do believe there's a bit and piece of everything that comes to make a better picture.