That seems to contradict what the technicians, the ones at the help desk, are telling me with respect to soldiers who are contacting them because they can't get access to their pay. If they'd been on sick leave, maternity leave, or if they've been deployed, there seems to be some sort of disconnect when they come back. The technicians with whom I spoke referred to the Phoenix pay system and all the problems affiliated with that. These technicians, who are contracted, receive absolutely no training. They just have to go by what they know in general by having worked on this type of software with payroll systems in general. Something isn't jelling right here.
On March 9th, 2017. See this statement in context.