As I said, I don't know if it is a regulation or a practice, so I will have to get back to you with what the exact process is. I know that making the application for veterans benefits and moving into the VAC care system out of the defence care system is what's being worked on now.
It is three weeks in for me, it's a very complex file, there are a number of elements to it, and I could not yet pronounce on what the problem is or how to fix it.