I'm going to have the DM get into the details of this, but I agree that this is absolutely unacceptable. I know I give this answer every single time, but it deserves it. We do need to acknowledge it and not hide the fact. Fixing this problem as a government is a priority for us. In defence, I want to particularly let you and everybody else in this room know how seriously I and the senior leadership team are taking it.
We get regular briefings on how things are going. We're putting resources into the right areas, and more importantly, we're actually looking at identifying...even right down to individual issues. If somebody has a concern, it goes directly to the deputy minister. She can task things so action can be taken.