As I've said to a number of you already in our one-on-one briefs, when we have a complex case that we investigate, which could be one or two issues involved in it, or a very complex singular one—and those complex cases are certainly not all of the 14,000 calls we get in a year—when we investigate and we find that the situation is unfair for the individual, and we make a recommendation to the department, over the last five years, 100% of those have been accepted and implemented or are in the process of being implemented.
I've said to many of you that it's based on the respect that our investigative work receives, but I believe it's also that there are a lot of good people who want to do the right thing in the department. That's my belief.