If you're asking about improving the grievance process in relation to access to information, I don't think the two are connected. I mean, they're not. As a requester, you don't have to be a military person. If you're not a military person, you don't have access to the grievance process. You have access only through the complaint process. The two are not related.
Let's say I was the deputy minister of the defence department for a day and I wanted to try to come in with some examination of resilience. I'd certainly follow my own advice to have an auditor of some sort examine it. What's being done? What is the workload? How do we best do this? What system needs to be changed? What authority levels need to be provided to the ATI staff? It would be all of that, including whether or not you need to process five-dollar access fees. Is that really required? It creates bureaucracy and expenses and so on.
I think we need to go back to basic principles. It cannot be done within an organization or an institution. It has to be done system-wide. Do we really need to insist in 2024 on 30 days' release time? Is that reasonable today? I would rather have 60 days and live by it than have 30 days extended to 90 days or 120 days. We need something as simple as that.
It will also improve the morale of ATIP staff. You can imagine those people, good people, going into work knowing they have impossible work to satisfy their boss, their clients, the OICs and so on, because maybe they have an impossible task to try to obtain documents, go through them and release them within 30 days.