That's the report I did in 2018. National Defence definitely had some issues in treating and answering requests at the time. We did a systemic investigation. We issued nine recommendations. Since then, the department has put in place a management plan to respond.
It was really good the first two years, I have to say. The complaints were reduced in 2019 and 2020. However, since then they have gone up.
As I said, I think leadership has a big role to play. The department is not responding to the request.